Frequently Asked Questions:
Frequently Asked Questions:
1. Ordering & Customization 🌺
Q: Can I customize a gift basket?
A: Yes. Many of our gifts can be personalized with gift messages, branded tags, ribbon colors, and select product substitutions.
For businesses looking for a completely custom gift created around a specific budget, theme, recipient group, or product request, we also offer a Fully Custom Corporate Gifting service. Custom projects may include special sourcing, gift design, and presentation planning, and are subject to a Custom Gifting Design Fee.
For larger corporate orders, please complete our Corporate Gifting Inquiry Form so we can recommend the best option for your project.
Q: How far in advance should I place a custom order?
A: For individual gifts, we can usually fulfill orders within 1–2 business days, depending on product availability. For larger corporate orders, we recommend reaching out at least 2–3 weeks in advance. Fully custom gifting projects or orders requiring special sourcing may require additional lead time.
Q: Can I include a live plant in my gift?
A: Absolutely! We can add a plant from Blossom + Branch Houseplants to any gift for that extra special touch. Just let us know in your order notes, and we will get in touch.
2. Corporate Gifting/Shipping 📪
Q: Do you offer corporate gifting services?
A: Yes! Corporate gifting is one of our specialties. We offer a collection of ready-to-order gifts at established price points, along with personalized touches such as gift messages, logo tags, and select branding options.
For businesses looking for something created completely from scratch, we also offer Fully Custom Corporate Gifting. Custom design, sourcing, and labor-intensive branding will include an additional fee depending on the scope of the project.
To get started, please complete our Corporate Gifting Inquiry Form with your quantity, budget, timeline, and any special requests.
Q: Do you offer a discount for large corporate orders?
A: We don’t offer discounts for large orders. Corporate gifts are very labor-intensive, and since it’s just me handling everything, I want to make sure each gift receives the care and attention it deserves. Additionally, most of our products come from other small businesses that don’t offer discounts, so we honor their pricing. Thank you for your understanding and for supporting small makers!
Q: Where do you ship?
A: We currently ship throughout the U.S.
Q: Do you offer local delivery in Michigan?
A: Yes! We offer delivery to Holland (North Side) + Grand Haven (East Side) Michigan, and surrounding areas for a $10 fee.
Q: How long will it take for my order to arrive?
A: Most orders are processed within 1-2 business days. Shipping times will vary based on the destination, but you’ll receive tracking information once your order is on its way.
3. Returns & Exchanges 🎁
Q: Can I return or exchange a gift?
A: Since our gift baskets contain perishable items, we cannot accept returns. However, if there’s an issue with your order, please contact us, and we’ll make it right!
4. Gift Notes & Presentation 💌
Q: Can I include a personal message with my gift?
A: Yes! We offer handwritten gift notes with every order – just leave your message at checkout in the "notes" section. If you miss this during check-out, you can email me your gift note information. robin@michiganpantry.com
Q: Will the gift basket look exactly like the photo?
A: Each basket is uniquely curated with the best Michigan-made products available. While the items may vary slightly, we guarantee the same quality and care in every gift. Some items are not available year round. In that case, I will substitute with a similar item of same or greater value.
5. Events & Promotions 🎉
Q: Do you offer gift baskets for special events or weddings?
A: Yes! Our gifts are a great option for weddings, client events, employee appreciation, welcome gifts, and other special occasions. You may choose from our existing gift collection and personalize it for your event, or contact us about a fully custom gifting project.
Q: How can I find out about upcoming promotions or events?
A: Follow us on Instagram to stay updated on our latest events, promotions, and fun happenings.
6. Contact Us ☎️
Q: How can I get in touch if I have questions?
A: You can reach us via email, phone, or the contact form on our website. We’re here to help! For corporate gifting inquiries, please use our Corporate Gifting Inquiry Form so we can gather the details we need right from the start.